Frequently Asked Questions

The frequently asked questions (FAQs) below will provide answers to many of your questions about our online ordering system. If you can't find the answer you're looking for, please contact us via phone, chat or email and we will get back to you.

Do I need a Point of Sale System (POS)?

No. Our online ordering system Order Up! has been designed to run independently. If you do have a POS system, depending on the manufacturer we can look at integration if required.

Do I need an Internet Connection?

Yes, you will need access to the internet as this is how the online ordering system receives its orders. If you are mobile or do not have an internet connection our tablet printers can also take sim cards so that you can access the internet via 4G.

What hardware is required?

No existing hardware is required. We will now provide a web based order receiver that works in any web browser on a tablet, mobile or desktop computer. If you are after POS integration then we can simply connect to your existing equipment. The Order Up tablet can be leased separately if required.

Do I need an existing website?

No, we can speak to you about creating a simple one page website that can link through to the online ordering system or you can have the online ordering system link on your facebook/instagram page. If you have a website it’s easy to link an “order online” button from your website to the URL we provide you.

Can I update the online ordering system myself?

Yes. The Order Up! Online ordering system has an easy to use administration area for you to edit everything including your menu and prices, delivery fees, online trading hours, coupon codes and much more. You have FULL control with Order Up.

How can I accept online payments?

The Order Up Online Ordering Platform caters for all types of online payment methods. You can choose your own payment gateway or use one of our preferred partners. We offer the option of automatic payment processing where the money is transferred directly into your account daily. You can also accept Cash, PayPal, Apple Pay, Google Pay, Alipay or other payment gateways on request.

Is the system secure?

Yes the Order Up Online Ordering System is Level 1 PCI DSS compliant. This means we ensure that any payment information and business data is safe. Contact us for a copy of our Attestation of Compliance (AOC). We also only work with PCI DSS compliant payment gateways. All personal identifiable information (PII) is stored securely and encrypted.

Can I use the platform on desktop and mobile?

Yes our online ordering platform is fully ‘responsive’. This means it will adapt to fit the screen of the device it is displayed on. No apps needed, but if you want to add it to your existing app or create a new app we can also help you.

What if I only want to use one part of your platform? (table ordering, pick-up or delivery)

Order Up gives you the ability to choose how you use and configure the system. That means you can use any single or multiple method of ordering as you need it. For example you may use table ordering to begin and down the track to also do pick-up orders. For more information contact us today.
Have More Questions? No Problems!

Contact us with your enquiry or request a demonstration.

We operate nationwide and would be happy to chat to you about any questions you might have. We can even provide you with an obligation free consultation and quote.